These terms cover what you can expect from a stay with us, and what we ask of you in return. They are written to be read, not to be skimmed past.
Making a booking
A booking is confirmed once we send you a written confirmation. Please check the dates, the room type and the rate in that message, and tell us straight away if anything is wrong.
Rates shown on this site are per room per night unless a page says otherwise. Taxes, service charges and any mandatory extras are listed before you pay, never added afterwards.
- TODO: the deposit or prepayment amount, and when it is taken
- TODO: which payment methods you accept, and any card authorisation held on arrival
- TODO: how long a quote or rate is held before it expires
Changes and cancellations
Plans change, and we would rather help you change a booking than lose it. Tell us as early as you can and we will tell you what your rate allows.
The cancellation terms attached to your confirmation take priority over anything general on this page, because your rate may have been booked on different terms.
- TODO: the free-cancellation window and the cut-off time for arrivals
- TODO: the cancellation and no-show charges, and whether they are a percentage or a fixed amount
- TODO: the date after which a booking becomes non-refundable
Check-in and check-out
Rooms are ready from 2:00 PM and we ask that you leave by noon. If you are arriving early or leaving late, tell us when you book — it depends on the day and we will say yes or no rather than leave you guessing at the desk.
Early arrivals may need the previous night to be paid for. Late departures depend on how the next guest arrives.
- TODO: whether a guaranteed early arrival or late departure can be arranged, and at what charge
In the room
Rooms are for the number of guests named on the booking. If you need extra beds, a cot, or a room for more people, ask before you arrive so we can make sure the room suits you.
Smoking is not permitted in any room or indoor space. Smoke detectors are fitted throughout; where a guest ignores the policy we are required to charge for the deep clean and any resulting loss of use of that room.
- TODO: the deep-clean charge for smoking, and any minimum charge for lost keys
- TODO: the damage-deposit amount and how it is settled
Events and meetings
Ballroom and function-hall bookings follow their own written terms, which include deposits, minimum catering, and cancellation deadlines. Those terms are agreed in writing before the date and take priority over this page.
Tell us about the layout you need, the numbers attending, and anything you intend to bring. Some equipment and catering are arranged in advance and cannot be added on the day.
- TODO: deposit and final-payment deadlines for function spaces
- TODO: minimum spend or minimum catering per event
- TODO: cancellation deadlines specific to events
Your property and belongings
Please keep valuables with you, and use the safe in your room for small items. We are not liable for loss of or damage to items you leave outside the hotel, including in a vehicle.
Anything sent to us should be addressed to the hotel and marked for your attention. Tell us in advance if a delivery is likely, so it can be received and looked after.
Guest conduct
We are a quiet hotel in a residential part of Birtamod. Loud parties, excessive disturbance, and anything that affects neighbouring properties are not acceptable, and we may ask a guest to leave without refund where conduct causes a problem we cannot solve.
The hotel is not liable for loss, injury or damage caused by your own act or omission, or by anyone travelling with you.
Prices and availability
We try to keep this site accurate, but prices and availability can change without notice and a page is not a confirmed booking. Where what you see here differs from your written confirmation, the confirmation is what stands.
Errors in published rates are not a commitment to honour them. If a rate is listed in obvious error, we will contact you before confirming and you can decide whether to proceed.
Liability and governing law
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
TODO: this must name the governing law and the courts or dispute process that apply. A Nepali property may be subject to Nepali law, but a guest's home country can also have overriding consumer protection, and the choice needs advice rather than a guess.
How to reach us
Questions about a booking, or a disagreement about these terms, are best settled by talking to us. Use the contact details in the footer, or speak to the duty manager on arrival.
TODO: add the hotel's legal entity name, registered address, and any licence or registration number a guest would expect to see.
